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New information technology and implicit bias

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Title: New information technology and implicit bias
Authors: Elsbach, K
Stigliani, I
Item Type: Journal Article
Abstract: In this paper, we perform an extensive review of relatively recent empirical research that relates new information technology to biased thinking. Based on this review, we develop a framework that suggests a number of implicit associations (i.e., unconscious linkages between phenomena, such as “women are nurturing”) that relate new information technology to a variety of attitudes held by both organizational decision makers and average users of such information technology (e.g., “new information technology is superior to older information technology”). In turn, our framework proposes a set of three underlying beliefs about new information technology (i.e., new information technology is mysterious, non-human, and complex) that may underlie the implicit attitudes and biased thinking we identified. These underlying beliefs suggest that biases related to new information technology are distinct, in important ways, from most interpersonal biases studied in organizations. Given these findings, we suggest an agenda for future research that may enhance our ability to understand and mitigate biases related to new information technology in organizational settings.
Issue Date: 11-Jun-2019
Date of Acceptance: 3-Feb-2018
URI: http://hdl.handle.net/10044/1/58692
DOI: https://dx.doi.org/10.5465/amp.2017.0079
ISSN: 1558-9080
Publisher: Academy of Management
Start Page: 185
End Page: 206
Journal / Book Title: Academy of Management Perspectives
Volume: 33
Issue: 2
Keywords: Social Sciences
Business
Management
Business & Economics
SOCIAL COGNITION
SCIENTIFIC-KNOWLEDGE
COMPUTER-TECHNOLOGY
EMPIRICAL-EVIDENCE
GENDER-DIFFERENCES
STEREOTYPE THREAT
PUBLIC ACCEPTANCE
PRODUCT ADOPTION
USER ACCEPTANCE
DIGITAL DIVIDE
1503 Business and Management
Business & Management
Publication Status: Published
Online Publication Date: 2018-03-16
Appears in Collections:Imperial College Business School



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