Tariff Agent: Interacting with a Future Smart Energy System at Home

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Title: Tariff Agent: Interacting with a Future Smart Energy System at Home
Author(s): Alan, AT
Costanza, E
Ramchurn, SD
Fischer, J
Rodden, T
Jennings, NR
Item Type: Journal Article
Abstract: Smart systems are becoming increasingly ubiquitous and consequently transforming our lives. The level of system autonomy plays a vital role in the development of smart systems as it profoundly affects how people and these systems interact with each other. However, to date, there are very few studies on human interaction with such systems. This paper presents findings from two field studies where two different prototypes for automating energy tariff-switching were developed and evaluated in the wild. Both prototypes offer flexible autonomy by which users can shift the system's level of autonomy among three options: suggestion-only, semi-autonomy, and full autonomy, whenever they like. Our findings based on thematic analysis show that flexible autonomy is a promising way to sustain users' engagement with smart systems, despite their occasional mistakes. The findings also suggest that users take responsibility for the undesired outcomes of automated actions when delegation of autonomy can be adjusted flexibly.
Publication Date: 1-Aug-2016
Date of Acceptance: 1-May-2016
ISSN: 1073-0516
Publisher: Association for Computing Machinery
Journal / Book Title: ACM Transactions on Computer-Human Interaction
Volume: 23
Issue: 4
Copyright Statement: © 2016 ACM. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in ACM Transactions on Computer-Human Interaction,
Keywords: Human Factors
0806 Information Systems
Publication Status: Published
Article Number: 25
Appears in Collections:Faculty of Engineering
Faculty of Natural Sciences

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