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Student surveys: measuring the relationship between satisfaction and engagement

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Title: Student surveys: measuring the relationship between satisfaction and engagement
Authors: Kandiko Howson, C
Matos, F
Item Type: Journal Article
Abstract: This study explores the relationship between satisfaction and engagement survey items through an institutionally based survey, drawing on the two largest higher education student experience surveys in the world. The UK-based National Student Survey (NSS) was designed to inform student choice and drive competition and the US-based National Survey of Student Engagement (NSSE) was developed to provide actionable data for institutional enhancement. Comparing these surveys leads to a critical review of how such data can be used for policy decisions and institutional enhancement. The Institutional Experience Survey thus draws on findings from a survey of 1480 non-final year undergraduate students in a research-intensive UK university. Those who reported higher levels of engagement, measured across 17 engagement benchmarks, also reported significantly higher levels of satisfaction. Results are used to discuss the application of engagement-based surveys in the UK, compared to satisfaction-based surveys, and the benefits and challenges of both approaches. Conclusions are made about the usefulness of nationally standardised experience surveys, the different outcome goals of engagement and satisfaction, such as responsibility for learning and change, audience and results and lessons for other countries looking to measure the student experience. The paper highlights the need for a shift in perspective in relation to the role of student surveys in determining national and institutional policy from a student-as-customer approach to one that sees students and institutions as co-responsible for learning and engagement.
Issue Date: 16-Jun-2021
Date of Acceptance: 8-Jun-2021
URI: http://hdl.handle.net/10044/1/90213
DOI: 10.3390/educsci11060297
ISSN: 2227-7102
Publisher: MDPI AG
Start Page: 1
End Page: 12
Journal / Book Title: Education Sciences
Volume: 11
Issue: 6
Copyright Statement: © 2021 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
Keywords: 1301 Education Systems
1302 Curriculum and Pedagogy
1303 Specialist Studies in Education
Publication Status: Published
Open Access location: https://www.mdpi.com/2227-7102/11/6/297
Online Publication Date: 2021-06-16
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