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Lessons on the COVID-19 pandemic, for and by primary care professionals worldwide

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Title: Lessons on the COVID-19 pandemic, for and by primary care professionals worldwide
Authors: Rawaf, S
Allen, L
Stigler, FL
Kringos, D
Quezada Yamamoto, H
Van Weel, C
Item Type: Journal Article
Abstract: The COVID-19 pandemic has modified organisation and processes of primary care. In this paper, we aim to summarise experiences of international primary care systems. We explored personal accounts and findings in reporting on the early experiences from primary care during the pandemic, through the online Global Forum on Universal Health Coverage and Primary Health Care. During the early stage of the pandemic, primary care continued as the first point of contact to the health system but was poorly informed by policy makers on how to fulfil its role and ill equipped to provide care while protecting staff and patients against further spread of the infection. In many countries, the creativity and initiatives of local health professionals led to the introduction or extension of the use of telephone, e-mail and virtual consulting, and introduced triaging to separate ‘suspected)’ COVID-19 from non-COVID-19 care. There were substantial concerns of collateral damage to the health of the population due to abandoned or postponed routine care. The pandemic presents important lessons to strengthen health systems through better connection between public health, primary care, and secondary care to cope better with future waves of this and other pandemics. KEY MESSAGES It was fairly easy to convince the population to postpone contact with primary care in the first days when practices had to carry out a reorganisation and innovate to the new situation. The bigger problem was encouraging people to resume seeking care as usual as quickly as possible.
Issue Date: 28-Sep-2020
Date of Acceptance: 2-Sep-2020
URI: http://hdl.handle.net/10044/1/82512
DOI: 10.1080/13814788.2020.1820479
ISSN: 1381-4788
Publisher: Taylor & Francis Open Access
Start Page: 129
End Page: 133
Journal / Book Title: European Journal of General Practice
Volume: 26
Issue: 1
Copyright Statement: © 2020 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Keywords: COVID-19
health system
pandemic
primary health care
virtual focus group
Betacoronavirus
Coronavirus Infections
Delivery of Health Care
Health Behavior
Humans
Pandemics
Patient Acceptance of Health Care
Physicians, Primary Care
Pneumonia, Viral
Primary Health Care
Qualitative Research
Telemedicine
Telephone
Triage
Global Forum on Universal Health Coverage and Primary Health Care
Humans
Pneumonia, Viral
Coronavirus Infections
Health Behavior
Telemedicine
Qualitative Research
Telephone
Triage
Primary Health Care
Delivery of Health Care
Patient Acceptance of Health Care
Physicians, Primary Care
Pandemics
Betacoronavirus
General & Internal Medicine
1117 Public Health and Health Services
Publication Status: Published
Online Publication Date: 2020-09-28
Appears in Collections:Faculty of Medicine
Imperial College London COVID-19
School of Public Health



This item is licensed under a Creative Commons License Creative Commons