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Students’ behavioural engagement in reviewing their tele-consultation feedback within an online clinical communication skills platform

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Title: Students’ behavioural engagement in reviewing their tele-consultation feedback within an online clinical communication skills platform
Authors: Liu, C
Lim, R
Taylor, S
Calvo, RA
Item Type: Journal Article
Abstract: The benefit of reviewing personal feedback to students’ learning of clinical communication skills is well researched. Less is known about the factors that related to students’ engagement in reviewing non-compulsory online feedback, and ways to motivate their behavioural engagement. In this paper, we reported two studies in which medical students completed assessed clinical video conferencing consultations with human simulated patients via an online training platform that also provided automated and human feedback for students. In Study 1, three days after the consultation, an email with different instructional styles (autonomy-supportive, controlling or control) was sent to different groups reminding students to review their feedback. In Study 2, up to three repetitions of the same, either autonomy-supportive or controlling, emails were sent to students. Results of Study 1 revealed that students who reviewed feedback before receiving emails achieved higher assessment results and reported higher degree of autonomy to participate in the training program than the remaining students. However, the different instructional styles of the single email in this study did not significantly influence the students’ engagement differently. Study 2 results revealed that students who received controlling emails displayed higher engagement than students who received autonomy-supportive emails. Findings suggested that multiple factors might influence students’ engagement in reviewing their online feedback, and this study provided evidences of the effects of using emails to motivate students to review the feedback.
Issue Date: 1-May-2019
Date of Acceptance: 3-Jan-2019
URI: http://hdl.handle.net/10044/1/71133
DOI: https://doi.org/10.1016/j.chb.2019.01.002
ISSN: 0747-5632
Publisher: Elsevier
Start Page: 35
End Page: 44
Journal / Book Title: Computers in Human Behavior
Volume: 94
Copyright Statement: © 2019 Elsevier Ltd. All rights reserved. This manuscript is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International Licence http://creativecommons.org/licenses/by-nc-nd/4.0/.
Keywords: 0806 Information Systems
1701 Psychology
1702 Cognitive Sciences
Education
Publication Status: Published
Online Publication Date: 2019-01-04
Appears in Collections:Dyson School of Design Engineering
Faculty of Engineering