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Who is more likely to use doctor-rating websites, and why? A cross-sectional study in London

Title: Who is more likely to use doctor-rating websites, and why? A cross-sectional study in London
Authors: Galizzi, MM
Miraldo, M
Stavropoulou, C
Desai, M
Jayatunga, W
Joshi, M
Parikh, S
Item Type: Journal Article
Abstract: Objectives To explore the extent to which doctor-rating websites are known and used among a sample of respondents from London. To understand the main predictors of what makes people willing to use doctor-rating websites. Design A cross-sectional study. Setting The Borough of Hammersmith and Fulham, London, England. Participants 200 individuals from the borough. Main outcome measures The likelihood of being aware of doctor-rating websites and the intention to use doctor-rating websites. Results The use and awareness of doctor-rating websites are still quite limited. White British subjects, as well as respondents with higher income are less likely to use doctor-rating websites. Aspects of the doctor–patient relationship also play a key role in explaining intention to use the websites. The doctor has both a ‘complementary’ and ‘substitute’ role with respect to Internet information. Conclusions Online rating websites can play a major role in supporting patients’ informed decisions on which healthcare providers to seek advice from, thus potentially fostering patients’ choice in healthcare. Subjects who seek and provide feedback on doctor-ranking websites, though, are unlikely to be representative of the overall patients’ pool. In particular, they tend to over-represent opinions from non-White British, medium–low-income patients who are not satisfied with their choice of the healthcare treatments and the level of information provided by their GP. Accounting for differences in the users’ characteristics is important when interpreting results from doctor-rating sites.
Issue Date: 1-Jan-2012
Date of Acceptance: 1-Jan-2012
URI: http://hdl.handle.net/10044/1/64790
DOI: https://dx.doi.org/10.1136/bmjopen-2012-001493
ISSN: 2044-6055
Publisher: BMJ Journals
Journal / Book Title: BMJ Open
Volume: 2
Issue: 6
Copyright Statement: © 2012 The Author(s). This is an open-access article distributed under the terms of the Creative Commons Attribution Non-commercial License, which permits use, distribution, and reproduction in any medium, provided the original work is properly cited, the use is non commercial and is otherwise in compliance with the license. See: http://creativecommons.org/licenses/by-nc/2.0/ and http://creativecommons.org/licenses/by-nc/2.0/legalcode.
Keywords: Science & Technology
Life Sciences & Biomedicine
Medicine, General & Internal
General & Internal Medicine
HEALTH INFORMATION SEEKERS
PATIENT-RELATIONSHIP
NATIONAL-SURVEY
DIGITAL DIVIDE
INTERNET USE
CARE
WEB
ASSOCIATIONS
EXPERIENCE
QUALITY
Publication Status: Published
Article Number: e001493
Online Publication Date: 2012-11-12
Appears in Collections:Imperial College Business School