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Issue DateTitleAuthor(s)
2-Mar-2021Applying natural language processing and machine learning techniques to patient experience feedback: a systematic reviewKhanbhai, M; Anyadi, P; Symons, J; Flott, K; Darzi, A, et al
17-Jul-2020Learning from complaints in healthcare: a realist review of academic literature, policy evidence, and frontline insightsVan Dael, J; Reader, T; Gillespie, A; Neves, A; Darzi, A, et al
11-Feb-2021Enriching the value of patient experience feedback: interactive dashboard development using co-design and heuristic evaluation (Preprint)Khanbhai, M; Symons, J; Flott, K; Harrison-White, S; Spofforth, J, et al
11-Nov-2021Sharing electronic health records with patients: Who is using the Care Information Exchange portal? A cross-sectional studyNeves, AL; Smalley, K; Freise, L; Harrison, P; Darzi, A, et al
31-May-2022Do national policies for complaint handling in English hospitals support quality improvement? Lessons from a case studyVan Dael, J; Reader, TW; Gillespie, AT; Freise, L; Darzi, A, et al
Jan-2022Using natural language processing to understand, facilitate and maintain continuity in patient experience across transitions of careKhanbhai, M; Warren, L; Symons, J; Flott, K; Harrison-White, S, et al
8-Dec-2021Identifying factors that promote and limit the effective use of real-time patient experience feedback: a mixed-methods study in secondary careKhanbhai, M; Flott, K; Manton, D; Harrison-White, S; Klaber, R, et al
3-Feb-2022Enriching the value of patient experience feedback: interactive dashboard development using co-design and heuristic evaluationKhanbhai, M; Symons, J; Flott, K; Harrison-White, S; Spofforth, J, et al