38
IRUS Total
Downloads

Managing the consequences of organizational stigmatization: identity work in a social enterprise

File Description SizeFormat 
AMJ-2013-0483.final.docxAccepted version352.03 kBMicrosoft WordView/Open
Title: Managing the consequences of organizational stigmatization: identity work in a social enterprise
Authors: Tracey, P
Phillips, N
Item Type: Journal Article
Abstract: In this inductive study, we shift the focus of stigma research inside organizational boundaries by examining its relationship with organizational identity. To do so, we draw on the case of Keystone, a social enterprise in the East of England that became stigmatized after it initiated a program of support for a group of migrants in its community. Keystone’s stigmatization precipitated a crisis of organizational identity. We examine how the identity crisis unfolded, focusing on the forms of identity work that Keystone’s leaders enacted in response in order to reframe the meaning that organizational members attached to the stigma. Interestingly, we show not only that the internal effects of stigmatization on identity can be managed, but also that they may facilitate unexpected positive outcomes for organizations.
Issue Date: 1-Jun-2016
Date of Acceptance: 27-Mar-2015
URI: http://hdl.handle.net/10044/1/23431
DOI: 10.5465/amj.2013.0483
ISSN: 0001-4273
Publisher: Academy of Management
Start Page: 740
End Page: 765
Journal / Book Title: Academy of Management Journal
Volume: 59
Issue: 3
Copyright Statement: © 2016, Academy of Management
Sponsor/Funder: Economic & Social Research Council (ESRC)
Funder's Grant Number: SGA/KJ/301
Keywords: Social Sciences
Business
Management
Business & Economics
IMPRESSION MANAGEMENT
STRATEGIC CHANGE
STIGMA
IMAGE
LEGITIMACY
REPUTATION
CRISIS
MODEL
DISIDENTIFICATION
INTERPLAY
1503 Business and Management
1505 Marketing
Business & Management
Publication Status: Published
Online Publication Date: 2015-03-27
Appears in Collections:Imperial College Business School