Service Firm Performance Transparency: How, When, and Why Does It Pay Off?

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Title: Service Firm Performance Transparency: How, When, and Why Does It Pay Off?
Authors: Liu, Y
Eisingerich, AB
Auh, S
Merlo, O
Chun, HEH
Item Type: Journal Article
Issue Date: 1-Nov-2015
Date of Acceptance: 8-May-2015
URI: http://hdl.handle.net/10044/1/23371
DOI: https://dx.doi.org/10.1177/1094670515584331
ISSN: 1552-7379
Publisher: SAGE Publications (UK and US)
Start Page: 451
End Page: 467
Journal / Book Title: Journal of Service Research
Volume: 18
Issue: 4
Keywords: Social Sciences
Business
Business & Economics
transparency
customer reviews
uncertainty
customer relationships
price premium
WORD-OF-MOUTH
CONSUMER PRODUCT RESPONSES
BUYER-SELLER RELATIONSHIPS
INFORMATION TRANSPARENCY
CORPORATE ASSOCIATIONS
CUSTOMER RELATIONSHIPS
MODERATING ROLE
IMPACT
QUALITY
KNOWLEDGE
Publication Status: Published
Appears in Collections:Imperial College Business School



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