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  4. Towards supporting shared cognition in distributed multidisciplinary teams: design and evaluation of an AI-based affective recognition system for online collaboration
 
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Towards supporting shared cognition in distributed multidisciplinary teams: design and evaluation of an AI-based affective recognition system for online collaboration
File(s)
Nguyen-Q-2024-PhD-Thesis.pdf (3.16 MB)
Thesis
Author(s)
Nguyen, Mimi
Type
Thesis or dissertation
Abstract
This thesis investigates the challenges and opportunities of multidisciplinary design collaboration in distributed teams, with a particular focus on creativity and shared under- standing. Using a Design Research Methodology (DRM) structure, this thesis leverages a literature review and qualitative research for the Descriptive Study, proposes a prototype for the Prescriptive Study, and provides an evaluation of the tool for the Descriptive study to help multidisciplinary teams improve distributed collaboration based on rigorous guidance on how to do so in practice: 1. What is our current understanding of multidisciplinary collaboration in relation to design teamwork? 2. How have previous studies been conducted through their experimental choices, and adopted setups? 3. How do we build a shared cognition with our teammates in distributed design collaboration? 4. How does affective recognition (including sentiment and emotion) affect shared understanding and creativity in text-based communication?

To answer these, we conducted a systematic literature review that identifies the main patterns and discrepancies in previous studies on multidisciplinary design collaboration, followed by an interview-based qualitative study that investigates the use of virtual collaboration tools and their impact on distributed collaboration and shared cognition. We developed a prototype with a machine learning-based dynamic affective recognition feed-back system and conducted mixed-methods evaluation studies of the tool. Research shows that the prototype was effective in increasing both creativity and shared understanding in distributed multidisciplinary design collaboration.

The work draws on the research at the intersection of design studies, human-computer interaction, and team management, providing a better understanding of multidisciplinary distributed collaboration and suggests directions for AI solution designers looking to augment decentralised teamwork. Key contributions of this research include findings from a systematic literature review of prior empirical studies, insights from a qualitative study for improving the use of virtual tools in multidisciplinary design, an evidence-based prototype with an affective recognition feedback system which increases shared understanding and creativity in distributed design collaboration, and a set of guidelines for designing future AI-based tools.
Version
Open Access
Date Issued
2023-03
Date Awarded
2024-03
URI
http://hdl.handle.net/10044/1/110595
DOI
https://doi.org/10.25560/110595
Copyright Statement
Creative Commons Attribution NonCommercial Licence
License URL
https://creativecommons.org/licenses/by-nc/4.0/
Advisor
Mougenot, Celine
Demirel, Pelin
Sponsor
Mana Search
Publisher Department
Dyson School of Design Engineering
Publisher Institution
Imperial College London
Qualification Level
Doctoral
Qualification Name
Doctor of Philosophy (PhD)
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