We need to change the culture around complaints procedures.
File(s) Bourne complaints culture BMJ 2017 bmj.j5313.full.pdf (792.49 KB)
Published version
Author(s)
Bourne, Tom
Type
Journal Article
Date Issued
2017-11-22
Date Acceptance
2017-11-13
Citation
BMJ, 2017, 359, pp.j5313-j5313
ISSN
0959-8138
Publisher
BMJ Publishing Group
Start Page
j5313
End Page
j5313
Journal / Book Title
BMJ
Volume
359
Copyright Statement
Published by the BMJ Publishing Group Limited. For permission to use (where not already
granted under a licence) please go to http://group.bmj.com/group/rights-licensing/
permissions
granted under a licence) please go to http://group.bmj.com/group/rights-licensing/
permissions
Identifier
https://www.ncbi.nlm.nih.gov/pubmed/29167155
Publication Status
Published online
Coverage Spatial
England
Date Publish Online
2017-11-22
