Argumentative explanations for interactive recommendations
File(s)2021_RS_AIJ.pdf (2.03 MB)
Accepted version
Author(s)
Rago, Antonio
Cocarascu, Oana
Bechlivanidis, Christos
Lagnado, Dave
Toni, Francesca
Type
Journal Article
Abstract
A significant challenge for recommender systems (RSs), and in fact for AI systems in general, is the systematic definition of explanations for outputs in such a way that both the explanations and the systems themselves are able to adapt to their human users' needs. In this paper we propose an RS hosting a vast repertoire of explanations, which are customisable to users in their content and format, and thus able to adapt to users' explanatory requirements, while being reasonably effective (proven empirically). Our RS is built on a graphical chassis, allowing the extraction of argumentation scaffolding, from which diverse and varied argumentative explanations for recommendations can be obtained. These recommendations are interactive because they can be questioned by users and they support adaptive feedback mechanisms designed to allow the RS to self-improve (proven theoretically). Finally, we undertake user studies in which we vary the characteristics of the argumentative explanations, showing users' general preferences for more information, but also that their tastes are diverse, thus highlighting the need for our adaptable RS.
Date Issued
2021-07
Date Acceptance
2021-04-15
Citation
Artificial Intelligence, 2021, 296, pp.1-22
ISSN
0004-3702
Publisher
Elsevier
Start Page
1
End Page
22
Journal / Book Title
Artificial Intelligence
Volume
296
Copyright Statement
© 2021 Elsevier Ltd. All rights reserved. This manuscript is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International Licence http://creativecommons.org/licenses/by-nc-nd/4.0/
Sponsor
Engineering & Physical Science Research Council (EPSRC)
Engineering & Physical Science Research Council (EPSRC)
Identifier
https://www.sciencedirect.com/science/article/pii/S0004370221000576?via%3Dihub
Grant Number
EP/P029558/1
EP/R0222091/1
Subjects
Science & Technology
Technology
Computer Science, Artificial Intelligence
Computer Science
Argumentation
Explanation
User interaction
Recommender systems
User evaluation
SYSTEMS
ACCEPTABILITY
0801 Artificial Intelligence and Image Processing
0802 Computation Theory and Mathematics
1702 Cognitive Sciences
Artificial Intelligence & Image Processing
Publication Status
Published
Date Publish Online
2021-04-21