Enabling the collaborative design of value-sensitive conversational agents
File(s)Accepted_Manuscript.pdf (429.96 KB)
Accepted version
Author(s)
Sadek, Malak
Rafael, Calvo A
Mougenot, Céline
Type
Conference Paper
Abstract
Conversational agents (CAs), such as chatbots and voice assistants, continue to infiltrate a number of critical domains and blur the lines between human-human and human-computer interaction. Accordingly, the work introduced in this paper examines how these CAs can be designed more collaboratively in interdisciplinary settings to better align them with different stakeholders’ values in accordance
with the principles of Value-Sensitive Design (VSD). The project is structured over three phases where: (i) pertinent challenges and barriers to achieving collaboratively designed, value-sensitive CAs are identified, (ii) a practical framework is developed in response to these barriers and is operationalised through a design toolkit, (iii) the effects of the framework and toolkit are explored through design workshops with teams creating CAs and their stakeholders. The project is summarised in this paper, highlighting preliminary results and outlining future planned work, as well as the authors’ backgrounds and the project’s alignment with the CUI@CHI 2024 workshop.
with the principles of Value-Sensitive Design (VSD). The project is structured over three phases where: (i) pertinent challenges and barriers to achieving collaboratively designed, value-sensitive CAs are identified, (ii) a practical framework is developed in response to these barriers and is operationalised through a design toolkit, (iii) the effects of the framework and toolkit are explored through design workshops with teams creating CAs and their stakeholders. The project is summarised in this paper, highlighting preliminary results and outlining future planned work, as well as the authors’ backgrounds and the project’s alignment with the CUI@CHI 2024 workshop.
Date Issued
2024-05-11
Date Acceptance
2024-05-11
Citation
Proceedings of the CUI@CHI Workshop, 2024
Publisher
ACM
Journal / Book Title
Proceedings of the CUI@CHI Workshop
Copyright Statement
© 2024 Association for Computing Machinery. This is the author’s accepted manuscript made available under a CC-BY licence in accordance with Imperial’s Research Publications Open Access policy (www.imperial.ac.uk/oa-policy)
License URL
Identifier
https://cui.acm.org/workshops/CHI2024/index.php/accepted-papers/
Source
CUI@CHI 2024: CHI Conference on Human Factors in Computing Systems (CHI ’24)
Publication Status
Published
Start Date
2024-05-11
Finish Date
2024-05-16
Coverage Spatial
Honolulu, Hawaii, USA