Moody Man: Improving creative teamwork through dynamic affective recognition
File(s)chi22-MoodyMan.pdf (1.1 MB)
Accepted version
Author(s)
Nguyen, Quynh Trang
Laly, Milad
Kwon, Bum Chul
Mougenot, Celine
McNamara, John
Type
Conference Paper
Abstract
While a significant part of communication in the workplace is now happening online, current platforms don’t fully support socio-cognitive nonverbal communication, which hampers the shared understanding and creativity of virtual teams. Given text-based communication being the main channel for virtual collaboration, we propose a novel solution leveraging an AI-based, dynamic affective recognition system. The app provides live feedback about the affective content of the communication in Slack, in the form of a visual representation and percentage breakdown of the ‘sentiment’ (tone, emoji) and main ‘emotion states’ (e.g. joy, anger). We tested the usability of the app in a quasi-experiment with 30 participants from diverse backgrounds, linguistic analysis and user interviews. The findings show that the app significantly increases shared understanding and creativity within virtual teams. Emerged themes included impression formation assisted by affective recognition, supporting long-term relationships development; identified challenges related to transparency and emotional complexity detected by AI.
Date Issued
2022-04-01
Date Acceptance
2022-04-01
Citation
CHI EA '22: CHI Conference on Human Factors in Computing Systems Extended Abstracts, 2022, pp.1-14
ISBN
9781450391566
Publisher
ACM
Start Page
1
End Page
14
Journal / Book Title
CHI EA '22: CHI Conference on Human Factors in Computing Systems Extended Abstracts
Copyright Statement
© 2022 ACM. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in CHI EA '22: CHI Conference on Human Factors in Computing Systems Extended Abstracts, (28 Apr 2022) https://dl.acm.org/doi/10.1145/3491101.3519656
Sponsor
Mana Holdings Limited
Grant Number
Mana TM
Source
CHI 2022 - ACM CHI Conference on Human Factors in Computing Systems
Publication Status
Published
Start Date
2022-04-30
Finish Date
2022-05-05
Coverage Spatial
New Orleans, LA, USA
Date Publish Online
2022-04-28