A practical guide to conversation research: how to study what people say to each other
Author(s)
Yeomans, Michael
Wood Brooks, Alison
Boland, Katelynn
Collins, Hanne
Abi-Esber, Nicole
Type
Journal Article
Abstract
Conversation—a verbal interaction between two or more people—is a complex,
pervasive, and consequential human behavior. Conversations have been studied across many
academic disciplines. However, advances in recording and analysis techniques over the last
decade have allowed researchers to more directly and precisely examine conversations, in natural
contexts and at a larger scale than ever before, and these advances open new paths to understand
humanity and the social world. Existing reviews of text analysis and conversation research have
focused on text generated by a single author (e.g. product reviews, news articles, and public
speeches), and thus leave open questions about the unique challenges presented by interactive
conversation data (i.e., dialogue). In this article, we suggest approaches to overcome common
challenges in the workflow of conversation science, including recording and transcribing
conversations, structuring data (to merge turn-level and speaker-level datasets), extracting and
aggregating linguistic features, estimating effects, and sharing data. This practical guide is meant
to shed light on current best practices and empower more researchers to study conversations
more directly—to expand the community of conversation scholars and contribute to a greater
cumulative scientific understanding of the social world.
pervasive, and consequential human behavior. Conversations have been studied across many
academic disciplines. However, advances in recording and analysis techniques over the last
decade have allowed researchers to more directly and precisely examine conversations, in natural
contexts and at a larger scale than ever before, and these advances open new paths to understand
humanity and the social world. Existing reviews of text analysis and conversation research have
focused on text generated by a single author (e.g. product reviews, news articles, and public
speeches), and thus leave open questions about the unique challenges presented by interactive
conversation data (i.e., dialogue). In this article, we suggest approaches to overcome common
challenges in the workflow of conversation science, including recording and transcribing
conversations, structuring data (to merge turn-level and speaker-level datasets), extracting and
aggregating linguistic features, estimating effects, and sharing data. This practical guide is meant
to shed light on current best practices and empower more researchers to study conversations
more directly—to expand the community of conversation scholars and contribute to a greater
cumulative scientific understanding of the social world.
Date Issued
2023-12
Date Acceptance
2023-08-01
Citation
Advances in Methods and Practices in Psychological Science, 2023, 6 (4)
ISSN
2515-2459
Publisher
SAGE Publications
Journal / Book Title
Advances in Methods and Practices in Psychological Science
Volume
6
Issue
4
Copyright Statement
© The Author(s) 2023. This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/), which permits noncommercial use, reproduction, and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (https://us.sagepub.com/en-us/nam/open-access-at-sage
License URL
Identifier
https://journals.sagepub.com/doi/10.1177/25152459231183919
Publication Status
Published
Date Publish Online
2023-11-13