Application of synchronous text-based dialogue systems in mental health interventions: systematic review
File(s)Hoermann_Application of synchronous text-based_JMIR.pdf (480.22 KB)
Published version
OA Location
Author(s)
Hoermann, Simon
McCabe, Kathryn L
Milne, David N
Calvo, Rafael A
Type
Journal Article
Abstract
BACKGROUND: Synchronous written conversations (or "chats") are becoming increasingly popular as Web-based mental health interventions. Therefore, it is of utmost importance to evaluate and summarize the quality of these interventions. OBJECTIVE: The aim of this study was to review the current evidence for the feasibility and effectiveness of online one-on-one mental health interventions that use text-based synchronous chat. METHODS: A systematic search was conducted of the databases relevant to this area of research (Medical Literature Analysis and Retrieval System Online [MEDLINE], PsycINFO, Central, Scopus, EMBASE, Web of Science, IEEE, and ACM). There were no specific selection criteria relating to the participant group. Studies were included if they reported interventions with individual text-based synchronous conversations (ie, chat or text messaging) and a psychological outcome measure. RESULTS: A total of 24 articles were included in this review. Interventions included a wide range of mental health targets (eg, anxiety, distress, depression, eating disorders, and addiction) and intervention design. Overall, compared with the waitlist (WL) condition, studies showed significant and sustained improvements in mental health outcomes following synchronous text-based intervention, and post treatment improvement equivalent but not superior to treatment as usual (TAU) (eg, face-to-face and telephone counseling). CONCLUSIONS: Feasibility studies indicate substantial innovation in this area of mental health intervention with studies utilizing trained volunteers and chatbot technologies to deliver interventions. While studies of efficacy show positive post-intervention gains, further research is needed to determine whether time requirements for this mode of intervention are feasible in clinical practice.
Date Issued
2017-07-21
Date Acceptance
2017-05-16
Citation
Journal of Medical Internet Research, 2017, 19 (8), pp.e267-e267
ISSN
1438-8871
Publisher
JMIR Publications
Start Page
e267
End Page
e267
Journal / Book Title
Journal of Medical Internet Research
Volume
19
Issue
8
Copyright Statement
©Simon Hoermann, Kathryn L McCabe, David N Milne, Rafael A Calvo. Originally published in the Journal of Medical InternetResearch (http://www.jmir.org), 21.07.2017. This is an open-access article distributed under the terms of the Creative CommonsAttribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproductionin any medium, provided the original work, first published in the Journal of Medical Internet Research, is properly cited. Thecomplete bibliographic information, a link to the original publication on http://www.jmir.org/, as well as this copyright and licenseinformation must be included.
Identifier
https://www.ncbi.nlm.nih.gov/pubmed/28784594
PII: v19i8e267
Subjects
chat
dialog system
remote psychotherapy
Feasibility Studies
Humans
Mental Health
Text Messaging
Publication Status
Published
Coverage Spatial
Canada