New information technology and implicit bias
File(s)AMP-2017-0079.FINAL.docx (138.76 KB)
Accepted version
Author(s)
Elsbach, Kimberly
Stigliani, I
Type
Journal Article
Abstract
In this paper, we perform an extensive review of relatively recent empirical research that relates new information technology to biased thinking. Based on this review, we develop a framework that suggests a number of implicit associations (i.e., unconscious linkages between phenomena, such as “women are nurturing”) that relate new information technology to a variety of attitudes held by both organizational decision makers and average users of such information technology (e.g., “new information technology is superior to older information technology”). In turn, our framework proposes a set of three underlying beliefs about new information technology (i.e., new information technology is mysterious, non-human, and complex) that may underlie the implicit attitudes and biased thinking we identified. These underlying beliefs suggest that biases related to new information technology are distinct, in important ways, from most interpersonal biases studied in organizations. Given these findings, we suggest an agenda for future research that may enhance our ability to understand and mitigate biases related to new information technology in organizational settings.
Date Issued
2019-05-01
Date Acceptance
2018-02-03
Citation
Academy of Management Perspectives, 2019, 33 (2), pp.185-206
ISSN
1558-9080
Publisher
Academy of Management
Start Page
185
End Page
206
Journal / Book Title
Academy of Management Perspectives
Volume
33
Issue
2
Subjects
Social Sciences
Business
Management
Business & Economics
SOCIAL COGNITION
SCIENTIFIC-KNOWLEDGE
COMPUTER-TECHNOLOGY
EMPIRICAL-EVIDENCE
GENDER-DIFFERENCES
STEREOTYPE THREAT
PUBLIC ACCEPTANCE
PRODUCT ADOPTION
USER ACCEPTANCE
DIGITAL DIVIDE
1503 Business and Management
Business & Management
Publication Status
Published
Date Publish Online
2018-03-16