Minority ethnicity patient satisfaction and experience: the results of the National Cancer Patient Experience Survey in England
File(s)
Published version
Accepted version
Author(s)
Pinder, RJ
Ferguson, J
Moller, H
Type
Journal Article
Abstract
OBJECTIVES: The study sought to explore the differential patient satisfaction reported by cancer
patients from ethnic minority backgrounds, examining patient-reported experience of interacting with
medical and nursing staff.
SETTING: As a secondary analysis, we collated data collected over two consecutive annual rounds of
the National Cancer Patient Experience Survey (NCPES) between September 2012 and November
2013.
PARTICIPANTS: There were 138,878 responses from 155 hospital trusts across the National Health
Service in England, representing a response rate of 63.9% based on the total identified cohort of
patients receiving cancer care over those two years.
OUTCOMES: We used the results of the annual survey, that sought to assess overall patient
satisfaction along with patient experience of interacting with clinical nurse specialists, hospital doctors
and ward nurses.
RESULTS: Ethnic minority patients reported lower satisfaction and less positive experiences of care
overall. While some of this difference appeared related to demographic and socioeconomic variation,
ethnic minority patients remained less positive than those in the White British group after statistical
adjustment. Ethnic minority patients also reported lower confidence in, and less understanding of,
health care professionals including clinical nurse specialists, doctors and ward nurses.
CONCLUSION: Given the diversity of the British population, as well as the clustering of ethnic
minority patients in certain urban areas, a better understanding of the expectations and additional
needs of ethnic minority patients is required to improve their experience of and satisfaction with
cancer care.
patients from ethnic minority backgrounds, examining patient-reported experience of interacting with
medical and nursing staff.
SETTING: As a secondary analysis, we collated data collected over two consecutive annual rounds of
the National Cancer Patient Experience Survey (NCPES) between September 2012 and November
2013.
PARTICIPANTS: There were 138,878 responses from 155 hospital trusts across the National Health
Service in England, representing a response rate of 63.9% based on the total identified cohort of
patients receiving cancer care over those two years.
OUTCOMES: We used the results of the annual survey, that sought to assess overall patient
satisfaction along with patient experience of interacting with clinical nurse specialists, hospital doctors
and ward nurses.
RESULTS: Ethnic minority patients reported lower satisfaction and less positive experiences of care
overall. While some of this difference appeared related to demographic and socioeconomic variation,
ethnic minority patients remained less positive than those in the White British group after statistical
adjustment. Ethnic minority patients also reported lower confidence in, and less understanding of,
health care professionals including clinical nurse specialists, doctors and ward nurses.
CONCLUSION: Given the diversity of the British population, as well as the clustering of ethnic
minority patients in certain urban areas, a better understanding of the expectations and additional
needs of ethnic minority patients is required to improve their experience of and satisfaction with
cancer care.
Date Issued
2016-06
Date Acceptance
2016-05-24
Citation
BMJ Open, 2016, 6
ISSN
2044-6055
Publisher
BMJ Publishing Group
Journal / Book Title
BMJ Open
Volume
6
Copyright Statement
This is an Open Access article distributed in accordance with
the terms of the Creative Commons Attribution (CC BY 4.0) license, which
permits others to distribute, remix, adapt and build upon this work, for
commercial use, provided the original work is properly cited. See: http://
creativecommons.org/licenses/by/4.0/
the terms of the Creative Commons Attribution (CC BY 4.0) license, which
permits others to distribute, remix, adapt and build upon this work, for
commercial use, provided the original work is properly cited. See: http://
creativecommons.org/licenses/by/4.0/
License URL
Identifier
http://bmjopen.bmj.com/content/6/6/e011938.full?keytype=ref&ijkey=Uzz8UhGcTwZupPG
Publication Status
Published
Article Number
e011938
Date Publish Online
2016-06-28