Design thinking and organizational culture: a review and framework for future research
File(s)JOM2016-0501.R3submit3.docx (155.09 KB)
Accepted version
Author(s)
Elsbach, Kimberly
Stigliani, I
Type
Journal Article
Abstract
Design thinking comprises an approach to problem solving that uses tools traditionally utilized by designers of commercial products, processes, and environments (e.g., designing a new car or the layout of a new airport). While design thinking was originally introduced as an approach that would work best when infused into the culture of an organization, most early studies of design thinking focused on identifying the specific tools and methods that might be used to solve management problems. Only recently have researchers examined how the implementation of design thinking might relate to organizational-level constructs, such as organizational culture. In this review, we examine empirical research (mostly from the past decade) that relates the practice of design thinking to the development of culture in organizations. Through this review, we identify how the use of specific design thinking tools supports the development of specific organizational cultures and vice versa. In addition, we identify how using design thinking tools produces emotional experiences and physical artifacts that help users to understand why and how specific cultures support the effective use of specific tools. Together, our review findings suggest that the experiential nature of design thinking tools and cultures (i.e., that they require people to actively engage in hands-on work) allows them to support one another. On the basis of this insight, we develop a general framework for organizing design thinking research and identify a number of avenues for future research that might advance our understanding of design thinking in organizational contexts.
Date Issued
2018-07-01
Date Acceptance
2017-11-29
Citation
Journal of Management, 2018, 44 (6), pp.2274-2306
ISSN
0149-2063
Publisher
SAGE Publications
Start Page
2274
End Page
2306
Journal / Book Title
Journal of Management
Volume
44
Issue
6
Copyright Statement
© The Author(s) 2018. The final, definitive version of this paper has been published in Journal of Management by Sage Publications Ltd. All rights reserved. It is available at: http://journals.sagepub.com/doi/full/10.1177/0149206317744252
Subjects
Social Sciences
Business
Psychology, Applied
Management
Business & Economics
Psychology
design thinking
design
organizational culture
experiential learning
artifacts
emotion
PRODUCT DEVELOPMENT
INNOVATION CAPABILITY
INDUSTRIAL-DESIGN
MIRROR NEURONS
RADICAL INNOVATION
SENSEMAKING
MANAGEMENT
PERFORMANCE
FIRM
STRATEGY
1503 Business and Management
1505 Marketing
Business & Management
Publication Status
Published
Date Publish Online
2018-01-18