Positive and negative contamination in user interactions
File(s)
Author(s)
Baxter, W
Aurisicchio, M
Mugge, R
Childs, PRN
Type
Conference Paper
Abstract
The purpose of this paper is to present contaminated interaction as a design construct. Interactions with an object can be altered, positively, neutrally or negatively, due to some prior use. In such cases, the interaction departs from the designed condition and is said to be contaminated. This is particularly significant as objects, physical or non-physical, have multiple uses or are shared amongst users. We propose an ontological model of contaminated interaction based on a review of literature and an analysis of user experiences. The model outlines the process of contaminated interaction including the drivers and outcomes. In a negative context, contamination can lead to consumers misusing, negatively experiencing, or avoiding the object altogether. Positive contamination sees the opposite effect in which
usability can increase, users report more positive experiences and users seek out or cherish the object. Together, this model presents an approach to understanding and addressing contamination in the design process to enable the creation and maintenance of meaningful experiences.
usability can increase, users report more positive experiences and users seek out or cherish the object. Together, this model presents an approach to understanding and addressing contamination in the design process to enable the creation and maintenance of meaningful experiences.
Date Acceptance
2017-04-18
Citation
8, pp.509-518
Publisher
Design Society
Start Page
509
End Page
518
Volume
8
Copyright Statement
© 2017 The Design Society. Published as Baxter, W., Aurisicchio, M., Mugge R., Childs, P. R. N.: Positive and negative contamination in user interactions. In: Proceedings of the 21st International Conference on Engineering Design (ICED17), Vol. 8: Human Behaviour in Design, Vancouver, Canada, 21.-25.08.2017.
Source
ICED17: 21st International Conference on Engineering Design
Subjects
Science & Technology
Technology
Engineering, Industrial
Engineering
Experience design
Design theory
Evaluation
Contaminated interaction
PHYSICAL CONTACT
CONTAGION
CONSUMPTION
CONSUMERS
PURIFICATION
CONCEPTIONS
DISTORTION
THINKING
PRIVACY
DISGUST
Publication Status
Published
Start Date
2017-08-21
Finish Date
2017-08-25
Coverage Spatial
Vancouver, Canada