Achieving Provider Engagement: Providers' Perceptions of Implementing and Delivering Integrated Care
Author(s)
Type
Journal Article
Abstract
The literature on integrated care is limited with respect to practical learning and experience. Although some attention has been paid to organizational processes and structures, not enough is paid to people, relationships, and the importance of these in bringing about integration. Little is known, for example, about provider engagement in the organizational change process, how to obtain and maintain it, and how it is demonstrated in the delivery of integrated care. Based on qualitative data from the evaluation of a large-scale integrated care initiative in London, United Kingdom, we explored the role of provider engagement in effective integration of services. Using thematic analysis, we identified an evolving engagement narrative with three distinct phases: enthusiasm, antipathy, and ambivalence, and argue that health care managers need to be aware of the impact of professional engagement to succeed in advancing the integrated care agenda.
Date Issued
2014-12-01
Date Acceptance
2014-09-11
Citation
Qualitative Health Research, 2014, 24 (12), pp.1711-1720
ISSN
1552-7557
Publisher
SAGE Publications (UK and US)
Start Page
1711
End Page
1720
Journal / Book Title
Qualitative Health Research
Volume
24
Issue
12
Copyright Statement
© The Author(s) 2014 . This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 3.0 License (http://www.creativecommons.org/licenses/by-nc/3.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access page (http://www.uk.sagepub.com/aboutus/openaccess.htm).
License URL
Subjects
Science & Technology
Life Sciences & Biomedicine
Health Policy & Services
Health Care Sciences & Services
Europe
Western
health care
health care professionals
relationships
research
qualitative
KAISER-PERMANENTE
PSYCHOLOGICAL CONDITIONS
NHS
IMPROVEMENT
RESISTANCE
QUALITY
WORK
JOB
Publication Status
Published