Beyond self-report: a continuous trust measurement device for HRI
File(s)RO_MAN_Paper_Beyond_Self_Report.pdf (8.27 MB)
Accepted version
Author(s)
Lingg, Nico
Demiris, Yiannis
Type
Conference Paper
Abstract
Trust is a crucial part of human-robot interactions, and its accurate measurement is a challenging task. We introduce Trusty, a handheld continuous trust level measurement device and investigate its validity by analysing the correlation between its measurements and self-reported trust scores. In a study with 29 participants, we evaluated the effectiveness of the device with an autonomous wheelchair in a mobile navigation task. The participants collaborated with an autonomous wheelchair to deliver packages to predefined checkpoints in an unstructured environment, and the performance of the wheelchair was manipulated to be either under a good-performing condition or a bad-performing condition. Our first finding reveals a notable influence of wheelchair performance on self-reported trust. Participants interacting with a good-performing wheelchair exhibited increased trust levels, as evidenced by higher scores on post-experiment trust questionnaires and verbal self-reported trust measures. Additionally, our study proposes Trusty as a continuous measurement tool for assessing trust during HRI, demonstrating its equivalence to self-report measures and traditional questionnaire scores.
Date Issued
2023-11-13
Date Acceptance
2023-08-01
Citation
2023 32nd IEEE International Conference on Robot and Human Interactive Communication (RO-MAN), 2023, pp.2220-2225
ISSN
1944-9445
Publisher
IEEE
Start Page
2220
End Page
2225
Journal / Book Title
2023 32nd IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)
Copyright Statement
Copyright © 2023 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.
Source
32nd IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)
Subjects
Computer Science
Computer Science, Artificial Intelligence
Computer Science, Cybernetics
Engineering
Ergonomics
Robotics
Science & Technology
Technology
Publication Status
Published
Start Date
2023-08-28
Finish Date
2023-08-31
Coverage Spatial
Busan, South Korea