Today’s urban transport systems are dominated by private vehicles, which are significant contributors to traffic congestion and pollution. This is expected to increase as the urban population grows, predicted to account for about 68% of the world’s population by 2050. In comparison to private cars, transport systems dominated by buses produce lower traffic congestion and emissions. Therefore, improvements in bus operation activities most of which require information on bus location (i.e. location based services) should facilitate urban transport sustainability.

However, to date there is no agreement globally on the location based services, their location requirements and technologies to deliver significant improvement in bus operations. Therefore, this paper creates for the first time, a comprehensive list of bus operation services and specifies the performance requirements. These are considered together with challenging spatio-temporal characteristics of the urban environment to specify a high-level location determination system architecture for urban bus operations. The services, their requirements, standards and positioning system architecture are essential for the formulation of appropriate policies, regulation, service provision, and development and procurement of urban bus positioning systems.