The value-sensitive conversational agent co-design framework
File(s)
Author(s)
Sadek, Malak
Calvo, Rafael A
Mougenot, Celine
Type
Journal Article
Abstract
Conversational agents (CAs) are rapidly advancing across industry and academia and it is crucial to consider the values embedded within these systems. Value-sensitive design practices have benefited AI-based systems, but have not yet been widely applied to CAs. This paper introduces the Value-Sensitive Conversational Agent (VSCA) Framework. The framework uses collaborative design (co-design) activities to guide CA creators and CA users to collaboratively create three key artefacts that elicit CA users’ values and are technically useful for CA creators to drive implementation forward, resulting in value embodied CA prototypes. The paper presents the practical framework and toolkit, followed by a mixed-method evaluation through design workshops, semi-structured interviews, and a comparative survey. Results show that the framework and toolkit increase CA creators’ value-sensitivity, empower CA users, enhance collaboration, and produce value-embodied prototypes. Based on this work, we offer 14 guidelines to practically support value sensitivity in CAs.
Date Issued
2025-08-01
Date Acceptance
2024-11-01
Citation
International Journal of Human-Computer Interaction, 2025, 41 (15), pp.9533-9564
ISSN
1044-7318
Publisher
Taylor and Francis Group
Start Page
9533
End Page
9564
Journal / Book Title
International Journal of Human-Computer Interaction
Volume
41
Issue
15
Copyright Statement
© 2024 The Author(s). Published with license by Taylor & Francis Group, LLC.This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial License (http://creativecommons.org/licenses/by-nc/4.0/), which permitsunrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited. The terms on which this article has been published allowthe posting of the Accepted Manuscript in a repository by the author(s) or with their consent.
License URL
Identifier
10.1080/10447318.2024.2426737
Subjects
AI
co-design
Computer Science
Computer Science, Cybernetics
conversational agent
Engineering
Ergonomics
ETHICS
Science & Technology
Technology
value-sensitive design
Publication Status
Published
Date Publish Online
2024-11-25