Who is AI replacing? The impact of generative AI on online freelancing platforms
Author(s)
Demirci, Ozge
Hannane, Jonas
Zhu, Xinrong
Type
Journal Article
Abstract
This paper studies the impact of generative artificial intelligence (AI) technologies on the demand for online freelancers using a large data set from a leading global freelancing platform. We identify the types of jobs that are more affected by generative AI and quantify the magnitude of the heterogeneous impact. Our findings indicate a 21% decrease in the number of job posts for automation-prone jobs related to writing and coding compared with jobs requiring manual-intensive skills within eight months after the introduction of ChatGPT. We show that the reduction in the number of job posts increases competition among freelancers, whereas the remaining automation-prone jobs are of greater complexity and offer higher pay. We also find that the introduction of image-generating AI technologies led to a 17% decrease in the number of job posts related to image creation. We use Google Trends to show that the more pronounced decline in the demand for freelancers within automation-prone jobs correlates with their higher public awareness of ChatGPT’s substitutability.
Date Issued
2025-10-01
Date Acceptance
2024-06-30
Citation
Management Science, 2025, 71 (10), pp.8097-8108
ISSN
0025-1909
Publisher
Institute for Operations Research and Management Sciences
Start Page
8097
End Page
8108
Journal / Book Title
Management Science
Volume
71
Issue
10
Copyright Statement
Copyright © 2025, INFORMS This is the author’s accepted manuscript made available under a CC-BY licence in accordance with Imperial’s Research Publications Open Access policy (www.imperial.ac.uk/oa-policy)
License URL
Publication Status
Published
Date Publish Online
2025-01-24