Using Intelligent Agents to Manage Business Processes
OA Location
Author(s)
Jennings, NR
Faratin, P
Johnson, MJ
Brien, PO
Wiegand, ME
Type
Journal Article
Abstract
This paper describes work undertaken in the ADEPT (Advanced Decision Environment for Process Tasks) project towards developing an agent-based infrastructure for managing business processes. We describe how the key technology of negotiating, service providing, autonomous agents was realised and demonstrate how this was applied to the BT business process of providing a customer quote for network services.
Date Issued
1996
Citation
1996, pp.345-360
Start Page
345
End Page
360
Identifier
http://eprints.soton.ac.uk/252150/
Subjects
Numerical & Computational Mathematics
Publication Status
Unpublished