Improving equity in inpatient paediatric services: a single centre quality improvement project providing care in patients' preferred language
File(s)
Published version
Author(s)
Bharmal, Aamena
Earl, Nicola
Klaber, Rober
Type
Journal Article
Abstract
Language barriers, if not adequately addressed, can prevent effective communication, impact patient safety and experience. Our research on language preference within the paediatric inpatient and outpatient services in west London revealed that 20% and 56% respectively would prefer to communicate in an alternative language than English. When we conducted emotional mapping analysis patients reported feeling “invisible” and “not involved” due to the lack of communication in their preferred language. Here we describe our analysis and pilot intervention of using translated asthma care plans that aims to improve patient care, experience and outcomes by minimising the impact of language barriers.
Date Issued
2022-09-07
Date Acceptance
2022-06-18
Citation
BMJ Paediatrics Open, 2022, 6 (1)
ISSN
2399-9772
Publisher
BMJ Publishing Group
Journal / Book Title
BMJ Paediatrics Open
Volume
6
Issue
1
Copyright Statement
© Author(s) (or their employer(s)) 2022. Re-use permitted under CC BY-NC. No commercial re-use. See rights and permissions. Published by BMJ. http://creativecommons.org/licenses/by-nc/4.0/This is an open access article distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 4.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited, appropriate credit is given, any changes made indicated, and the use is non-commercial. See: http://creativecommons.org/licenses/by-nc/4.0/.
License URL
Publication Status
Published
Article Number
ARTN e001525