Key to effective organizational performance management lies at the intersection of paradox theory and stakeholder theory
File(s)
Author(s)
Pinto, Jonathan
Type
Journal Article
Abstract
One of the fundamental and recurring issues in performance management is the adoption of a simplistic, short-term, narrow, metrics-oriented approach, which often results in unintended negative outcomes, some of which could be disastrous. This paper makes the case that the key to preventing this syndrome lies at the intersection of paradox and stakeholder theories. Both theories encourage a more complex, long-term, holistic, balanced approach to management. Stakeholder theory focuses on addressing the many (sometimes conflicting) goals of multiple stakeholders, and paradox theory provides insights into how this challenging task (i.e. of simultaneously addressing multiple conflicting priorities) can be accomplished. Thus, the former provides the ?what? and the latter the ?how? of effective organizational performance management. Accordingly, the literature at the intersection of both theories (composed of 69 scholarly outputs), was reviewed, and in so doing, identified seven domain areas and 21 constructs, all of which implicitly deal with either performance management or its communication, thereby lending support to this paper's thesis. The implications of this review for both theory and practice, including the role of paradoxical cognitive mechanisms, is discussed.
Date Issued
2019-04-29
Date Acceptance
2019-01-08
Citation
International Journal of Management Reviews, 2019, 21 (2), pp.185-208
ISSN
1460-8545
Publisher
Wiley
Start Page
185
End Page
208
Journal / Book Title
International Journal of Management Reviews
Volume
21
Issue
2
Copyright Statement
© 2019 British Academy of Management and John Wiley & Sons Ltd. This is the accepted version of the following article: Pinto, J. (2019), Key to Effective Organizational Performance Management Lies at the Intersection of Paradox Theory and Stakeholder Theory. International Journal of Management Reviews, 21: 185-208. doi:10.1111/ijmr.12199, which has been published in final form at https://doi.org/10.1111/ijmr.12199
Subjects
Social Sciences
Business
Management
Business & Economics
CORPORATE SOCIAL-RESPONSIBILITY
MANAGERIAL SENSEMAKING
DECISION-MAKING
MODEL
SUSTAINABILITY
BUSINESS
PERSPECTIVE
GOVERNANCE
FRAMEWORK
TENSIONS
Business & Management
1503 Business and Management
Publication Status
Published
Date Publish Online
2019-04-29