Care pathway and organisational features driving patient experience: Statistical analysis of large NHS datasets
File(s)
Published version
Author(s)
Flott, Kelsey
Darzi, Ara
Mayer, E
Type
Journal Article
Abstract
Objective: The aim of this study was to identify the care pathway and organisational factors that predict patient experience
Design: Statistical analysis of large NHS datasets
Setting & participants: England; Acute NHS organisational-level data
Primary and secondary outcome measures: The relationship of care pathway and organisational variables to organisation-level patient experience
Results: A framework of 18 care pathway and organisational variables were created based on the existing literature. Eleven of these correlated to patient experience in univariate analyses. Multi-collinearity tests resulted in one of the 11 variables holding a correlation to another variable larger than r=0.70. A significant multi-linear regression equation including the final ten variables was found (F(10,108) = 6.214, p < 0.00), with an R^2 of 0.365. Two variables were significant in predicting better in patient experience: Amount of support to clinical staff (Beta = 0.2, p = 0.02) and the proportion of staff who would recommend the trust as a place to work or receive treatment (Beta = 0.26, p = 0.01). Two variables were significant in predicting a negative impact on the patient’s rating of their experience: Number of patients spending over 4 hours from decision to admit to admission (Beta =-1.99 p = 0.03) and the percentage of estates and hotel services contracted out (Beta = -0.23, p = 0.01).
Conclusions: These results indicate that augmenting clinical support and investing in the mechanisms that facilitate positive staff experience is essential to delivering appropriate, informative and patient-centric care. Reducing wait times and the extent of external contracting within hospitals is also likely to improve patient ratings of experience. Understanding the relationship between patient experience and objective, measurable organisational features promotes a more patient-centric interpretation of quality and compels a better use of patient experience feedback to drive improvement.
Design: Statistical analysis of large NHS datasets
Setting & participants: England; Acute NHS organisational-level data
Primary and secondary outcome measures: The relationship of care pathway and organisational variables to organisation-level patient experience
Results: A framework of 18 care pathway and organisational variables were created based on the existing literature. Eleven of these correlated to patient experience in univariate analyses. Multi-collinearity tests resulted in one of the 11 variables holding a correlation to another variable larger than r=0.70. A significant multi-linear regression equation including the final ten variables was found (F(10,108) = 6.214, p < 0.00), with an R^2 of 0.365. Two variables were significant in predicting better in patient experience: Amount of support to clinical staff (Beta = 0.2, p = 0.02) and the proportion of staff who would recommend the trust as a place to work or receive treatment (Beta = 0.26, p = 0.01). Two variables were significant in predicting a negative impact on the patient’s rating of their experience: Number of patients spending over 4 hours from decision to admit to admission (Beta =-1.99 p = 0.03) and the percentage of estates and hotel services contracted out (Beta = -0.23, p = 0.01).
Conclusions: These results indicate that augmenting clinical support and investing in the mechanisms that facilitate positive staff experience is essential to delivering appropriate, informative and patient-centric care. Reducing wait times and the extent of external contracting within hospitals is also likely to improve patient ratings of experience. Understanding the relationship between patient experience and objective, measurable organisational features promotes a more patient-centric interpretation of quality and compels a better use of patient experience feedback to drive improvement.
Date Issued
2018-07-07
Date Acceptance
2018-05-24
Citation
BMJ Open, 2018, 8
ISSN
2044-6055
Publisher
BMJ Journals
Journal / Book Title
BMJ Open
Volume
8
Copyright Statement
© Article author(s) (or their employer(s) unless otherwise stated in the text of the article) 2018. All rights reserved. No commercial use is permitted unless otherwise expressly granted. This is an open access article distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 4.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited, appropriate credit is given, any changes made indicated, and the use is non-commercial. See: http://creativecommons.org/licenses/by-nc/4.0/.
Sponsor
Imperial College Healthcare NHS Trust
National Institute for Health Research (NIHR)
Imperial College Healthcare NHS Trust- BRC Funding
National Institute for Health Research
The Health Foundation
Grant Number
RDPSC 79560
RDPSC 79560
RDB04
n/a
RDB18 79650
Subjects
health policy
organisational development
quality in health care
Publication Status
Published
Article Number
e020411