Towards scalable information seeking multi-domain dialogue
File(s)ICASSP2018.pdf (214.31 KB)
Accepted version
Author(s)
Papangelis, Alexandros
Kotti, M
Stylianou,, Yannis
Type
Conference Paper
Abstract
Multi-domain dialogue systems face challenges such as scaling algorithms to handle large ontologies, or transferring trained policy models to unseen domains. We attempt to address these challenges by proposing a dialogue management architecture that has an abstracted view of the world but yet is able to focus on relevant parts of the ontology at runtime. Specifically, we train a sub-domain identifier neural network that learns which features are relevant to the current turn and the immediate future, thus filtering out irrelevant information from the ontology and consequently the belief space at each dialogue turn. We then train a policy network that needs: a) to adapt to the sub-domain identifier's output; and b) to learn what information will carry over from previous turns and when it needs to be updated. We evaluate our method on a large information-seeking ontology that contains latent sub-domains. Our results in simulation and a small human trial show that the sub-domain identifier is able to generalise to unseen domains and achieve performance on par with a multi-domain dialogue manager where each sub-domain is carefully defined (golden standard).
Date Issued
2018-09-13
Date Acceptance
2018-01-29
Citation
2018 IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP), 2018
ISSN
2379-190X
Publisher
IEEE
Journal / Book Title
2018 IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP)
Copyright Statement
© 2018 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.
Source
2018 IEEE International Conference on Acoustics, Speech, and Signal Processing
Publication Status
Published
Start Date
2018-04-15
Finish Date
2018-04-20
Coverage Spatial
Calgary, AB, Canada