ADA-X: an online system for fully automated, explainable review aggregation
File(s)FAIA-413-FAIA251444.pdf (394.1 KB)
Published version
Author(s)
Type
Conference Paper
Abstract
Today’s online platforms, e.g. in e-commerce, often offer users numerous competing options in single product categories, e.g. televisions or watches, making it difficult for the users to identify the best option to suit their preferences. To ease this process, many platforms provide users with simple scores resulting from the aggregation of other users’ reviews. However, these scoring systems may oversimplify the underlying information and lack explanatory context. Our main contribution in this demonstration paper is a novel online system for aggregating customer reviews and explaining the aggregation to users.The system operates through a multi-stage pipeline: it first applies novel automatic ontology extraction methods using BERT or Large Language Models to identify key aspects from customer reviews, then constructs support and attack relations between these aspects using Argumentative Dialogical Agents (ADAs), an existing methodology for generating argumentative analyses of aspects. Finally, it generates ontology-driven, explainable aggregations of the reviews. We evaluate the performance of our system (which we call ADA-X) on the Amazon and Disneyland review datasets, focusing the ontology quality using the LLM-as-a-judge method and aggregation performance against the original Amazon and Disneyland ratings. The demonstration is available at https://ada-x.co.uk/.
Date Issued
2025-10-25
Date Acceptance
2025-07-16
Citation
Frontiers in Artificial Intelligence and Applications, 2025, 413, pp.5159-5162
ISBN
978-1-64368-631-8
ISSN
0922-6389
Publisher
IOS Press
Start Page
5159
End Page
5162
Journal / Book Title
Frontiers in Artificial Intelligence and Applications
Volume
413
Copyright Statement
© 2025 The Authors. This article is published online with Open Access by IOS Press and distributed under the terms of the Creative Commons Attribution Non-Commercial License 4.0 (CC BY-NC 4.0)
License URL
Identifier
10.3233/FAIA251444
Source
Proceedings of the 27th European Conference on Artificial Intelligence (ECAI 2025) - Demo Track
Publication Status
Published
Start Date
2025-10-25
Finish Date
2025-10-30
Coverage Spatial
Bologna, Italy