Improving feedback on junior doctors’ prescribing errors: mixed methods evaluation of a quality improvement project
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Published version
Author(s)
Type
Journal Article
Abstract
Background
Prescribing errors occur in up to 15% of UK inpatient medication orders. However, junior doctors report insufficient feedback on errors. A barrier
preventing feedback is that individual prescribers often cannot be clearly
identified on prescribing documentation.
Aim
To reduce prescribing errors in a UK hospital by improving feedback on prescribing errors.
Interventions
We developed three linked interventions using plan*do*study*act cycles: (1)
name*stamps for junior doctors who were encouraged to stamp or write their
name clearly when prescribing; (2) principles of effective feedback to support
pharmacists to feed back to doctors on individual prescribing errors; (3)
fortnightly prescribing advice emails that addressed a common and/or serious
error. Implementation and evaluation
Interventions were introduced at one hospital site in August 2013 with a
second acting as control. Process measures included the percentage of
inpatient medication orders for which junior doctor s stated their name.
Outcome measures were junior doctors’ and pharmacists’ perceptions of
current feedback provision (evaluated using quantitative pre*post
questionnaires and qualitative focus groups), and the prevalence of erroneous
medication orders written by junior doctors between August and December
2013.
Prescribing errors occur in up to 15% of UK inpatient medication orders. However, junior doctors report insufficient feedback on errors. A barrier
preventing feedback is that individual prescribers often cannot be clearly
identified on prescribing documentation.
Aim
To reduce prescribing errors in a UK hospital by improving feedback on prescribing errors.
Interventions
We developed three linked interventions using plan*do*study*act cycles: (1)
name*stamps for junior doctors who were encouraged to stamp or write their
name clearly when prescribing; (2) principles of effective feedback to support
pharmacists to feed back to doctors on individual prescribing errors; (3)
fortnightly prescribing advice emails that addressed a common and/or serious
error. Implementation and evaluation
Interventions were introduced at one hospital site in August 2013 with a
second acting as control. Process measures included the percentage of
inpatient medication orders for which junior doctor s stated their name.
Outcome measures were junior doctors’ and pharmacists’ perceptions of
current feedback provision (evaluated using quantitative pre*post
questionnaires and qualitative focus groups), and the prevalence of erroneous
medication orders written by junior doctors between August and December
2013.
Date Issued
2016-04-04
Date Acceptance
2016-03-14
Citation
BMJ Quality & Safety, 2016, 26, pp.240-247
ISSN
2044-5423
Publisher
BMJ Publishing Group
Start Page
240
End Page
247
Journal / Book Title
BMJ Quality & Safety
Volume
26
Copyright Statement
© 2017 The Authors. This is an Open Access article distributed in accordance with the terms of the Creative Commons Attribution (CC BY 4.0) license, which permits others to distribute, remix, adapt and build upon this work, for commercial use, provided the original work is properly cited.
See: http://creativecommons.org/licenses/by/4.0/
See: http://creativecommons.org/licenses/by/4.0/
Sponsor
Imperial College Healthcare NHS Trust
National Institute for Health Research (NIHR)
The Health Foundation
Grant Number
RDPSC 79560
RDPSC 79560
FR680
Subjects
Science & Technology
Life Sciences & Biomedicine
Health Care Sciences & Services
Health Policy & Services
IN-HOSPITAL INPATIENTS
CARE
REGRESSION
PROGRAM
SCIENCE
AUDIT
Audit and feedback
Medical education
Medication safety
Quality improvement
Publication Status
Published