Supporting negotiation behavior with haptics-enabled human-computer interfaces
File(s)OguzToH12Supporting.pdf (1.65 MB)
Accepted version
Author(s)
Oguz, SO
Kucukyilmaz, A
Metin Sezgin, T
Basdogan, C
Type
Journal Article
Abstract
An active research goal for human-computer interaction is to allow humans to communicate with computers in an intuitive and natural fashion, especially in real-life interaction scenarios. One approach that has been advocated to achieve this has been to build computer systems with human-like qualities and capabilities. In this paper, we present insight on how human-computer interaction can be enriched by employing the computers with behavioral patterns that naturally appear in human-human negotiation scenarios. For this purpose, we introduce a two-party negotiation game specifically built for studying the effectiveness of haptic and audio-visual cues in conveying negotiation related behaviors. The game is centered around a real-time continuous two-party negotiation scenario based on the existing game-Theory and negotiation literature. During the game, humans are confronted with a computer opponent, which can display different behaviors, such as concession, competition, and negotiation. Through a user study, we show that the behaviors that are associated with human negotiation can be incorporated into human-computer interaction, and the addition of haptic cues provides a statistically significant increase in the human-recognition accuracy of machine-displayed behaviors. In addition to aspects of conveying these negotiation-related behaviors, we also focus on and report game-Theoretical aspects of the overall interaction experience. In particular, we show that, as reported in the game-Theory literature, certain negotiation strategies such as tit-for-tat may generate maximum combined utility for the negotiating parties, providing an excellent balance between the energy spent by the user and the combined utility of the negotiating parties. © 2008-2011 IEEE.
Date Issued
2012-08-17
Citation
IEEE Transactions on Haptics, 2012, 5 (3), pp.274-284
ISSN
2329-4051
Publisher
Institute of Electrical and Electronics Engineers (IEEE)
Start Page
274
End Page
284
Journal / Book Title
IEEE Transactions on Haptics
Volume
5
Issue
3
Copyright Statement
© 2012 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.