Co-designing conversational agents: a comprehensive review and recommendations for best practices
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Published version
Author(s)
Sadek, Malak
Calvo, rafael
Mougenot, Celine
Type
Journal Article
Abstract
This paper presents a comprehensive review of fifty-two studies co-designing conversational agents (CAs). Its objectives are to synthesise prior CA co-design efforts and provide actionable recommendations for future endeavours in CA co-design. The review systematically evaluates studies' methodological and contextual aspects, revealing trends and limitations. These insights converge into practical recommendations for co-designing CAs, including (1) selecting the most suitable design technique aligned with desired CA outcomes, (2) advocating continuous stakeholder involvement throughout the design process, and (3) emphasising the elicitation and embodiment of stakeholder values to ensure CA designs align with their perspectives. This paper contributes to standardising and enhancing co-design practices, promising to improve the quality of outcomes in the case of CAs while benefiting stakeholders and users.
Date Issued
2023-12-01
Date Acceptance
2023-11-07
Citation
Design Studies, 2023, 89
ISSN
0142-694X
Publisher
Elsevier
Journal / Book Title
Design Studies
Volume
89
Copyright Statement
© 2023 The Author(s). Published by Elsevier Ltd. This is an open access article under the CC BY license
(http://creativecommons.org/licenses/by/4.0/).
(http://creativecommons.org/licenses/by/4.0/).
License URL
Publication Status
Published
Article Number
ARTN 101230
Date Publish Online
2023-11-08