Framing the multifaceted nature of design thinking in addressing different innovation purposes
File(s)
Author(s)
Type
Journal Article
Abstract
Scholars and practitioners acknowledge the role of design, and specifically design thinking, as a driver of innovation and change. Design thinking is gaining attention in the business community beyond the traditional product innovation realm and is increasingly promoted as an engine for the creation of novel user experiences, new businesses, strategic transformation, organizational and cultural change. Is it reasonable to assume that the same set of practices fits such a broad range of applications equally well? This study addresses how design thinking applications are differently framed when addressing diverse innovation purposes. Specifically, we compare two purposes: innovation of solutions, encompassing traditional product and service development projects, and innovation of direction, encompassing strategic and organizational renewal projects. Based on data collected from 146 design thinking projects conducted by European consulting firms we investigate the relationships between the design thinking practices adopted and the value generated by the projects. We then analyze how these relationships vary depending on the purpose of the innovation project, namely whether focused on innovating solutions or direction. The results show that different purposes indeed call for different practices. In projects aimed at innovating solutions, market value is positively related to capturing current user needs and envisioning future society. Conversely, in projects aimed at innovating direction, market value is positively related to challenging current assumptions.
Date Issued
2022-10-01
Date Acceptance
2021-10-22
Citation
Long Range Planning, 2022, 55 (5)
ISSN
0024-6301
Publisher
Elsevier BV
Journal / Book Title
Long Range Planning
Volume
55
Issue
5
Copyright Statement
© 2021 Elsevier Ltd. All rights reserved
Identifier
https://www.sciencedirect.com/science/article/pii/S0024630121000947?via%3Dihub
Subjects
Social Sciences
Business
Development Studies
Management
Business & Economics
Design thinking
Strategy
Innovation
Transformation
Consulting firms
RADICAL INNOVATION
ORGANIZATIONAL RESEARCH
PRODUCT DEVELOPMENT
AESTHETIC DESIGN
CENTERED DESIGN
CREATIVITY
FRAMEWORK
EFFECTUATION
PERSPECTIVE
TECHNOLOGY
Business & Management
1503 Business and Management
1505 Marketing
Publication Status
Published
Article Number
ARTN 102163
Date Publish Online
2021-10-29