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Commercial airline pilots' job satisfaction before and during the COVID-19 pandemic: a comparative study
File(s)
Author(s)
Vulturius, Saskia
Budd, Lucy
Ison, Stephen
Quddus, Mohammed
Type
Journal Article
Abstract
The impact of the COVID-19 pandemic on the world's commercial aviation industry was unprecedented. National lockdowns and border closures effectively prohibited passenger air travel. Airlines responded by reducing operations, parking aircraft and making staff, including pilots, redundant. This research aims to examine the impact of COVID-19 on commercial airline pilots' job satisfaction before and during the pandemic and identify the workplace factors that affect it. Empirical data was gathered via an online survey which was distributed to members of three commercial airline pilot unions in Europe and Australasia in November 2021. 346 complete responses were received. Using Herzberg's 16 workplace factors as a theoretical frame for the survey and subsequent analysis, the findings showed that, overall, job satisfaction decreased during the pandemic. The largest effect sizes were observed for Salary, Job Security and Working Conditions while the smallest effect sizes were observed for Impacts on Personal Life, Responsibility and Recognition. The importance of effective communication between airline management and pilots was highlighted. The findings and recommendations regarding employee compensation, benefits and support packages are of relevance not only to airlines but also to other transport and economic sectors facing future disruptive events.
Date Issued
2024-03
Date Acceptance
2024-02-13
Citation
Research in Transportation Business and Management, 2024, 53
URI
URL
DOI
ISSN
2210-5395
Publisher
Elsevier
Journal / Book Title
Research in Transportation Business and Management
Volume
53
Copyright Statement
© 2024 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY license (http://creativecommons.org/licenses/by/4.0/).
License URL
Identifier
http://dx.doi.org/10.1016/j.rtbm.2024.101108
Publication Status
Published
Article Number
101108
Date Publish Online
2024-02-20