Nurse motivation, engagement and well-being before an electronic medical record system implementation: a mixed methods study
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Published version
OA Location
Author(s)
Type
Journal Article
Abstract
Implementation of an electronic medical record (EMR) is a significant workplace event for nurses in hospitals. Understanding nurses’ key concerns can inform EMR implementation and ongoing optimisation strategies to increase the likelihood of nurses remaining in the nursing workforce. This concurrent mixed-methods study included surveys from 540 nurses (response rate 15.5%), and interviews with 63 nurses to examine their perceptions of using a new EMR prior to implementation at a single healthcare organisation. Survey findings revealed 32.2% (n = 174) of nurses reported low well-being scores and 28.7% (n = 155) were experiencing burnout symptoms. In contrast, 40.3% (n = 216) of nurses reported high work satisfaction, 62.3% (n = 334) had high intentions of staying in their role, and 34.3% (n = 185) were engaged in their work. Nearly half (n = 250, 46.3%) reported intrinsic motivation towards EMR use. Thematic analysis of focus group interviews revealed two themes, each with three subthemes: (1) Us and Them, detailed the juxtaposition between nurses’ professional role and anticipated changes imposed on them and their work with the EMR implementation; and (2) Stuck in the middle, revealed nurses’ expectations and anticipations about how the EMR may affect the quality of nurse-patient relationships. In conclusion, anticipation of the EMR implementation emerged as a stressor for nursing staff, with some groups of nurses particularly vulnerable to negative consequences to their well-being.
Date Issued
2021-03-08
Date Acceptance
2021-03-05
Citation
International Journal of Environmental Research and Public Health, 2021, 18 (5), pp.1-22
ISSN
1660-4601
Publisher
MDPI AG
Start Page
1
End Page
22
Journal / Book Title
International Journal of Environmental Research and Public Health
Volume
18
Issue
5
Copyright Statement
© 2021 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
License URL
Identifier
https://www.mdpi.com/1660-4601/18/5/2726
Subjects
Science & Technology
Life Sciences & Biomedicine
Environmental Sciences
Public, Environmental & Occupational Health
Environmental Sciences & Ecology
nursing
nursing workforce
electronic medical record
motivation
work engagement
well-being
burnout
health communication
burnout
electronic medical record
health communication
motivation
nursing
nursing workforce
well-being
work engagement
Electronic Health Records
Humans
Job Satisfaction
Motivation
Nursing Staff, Hospital
Surveys and Questionnaires
Workplace
Humans
Motivation
Job Satisfaction
Nursing Staff, Hospital
Workplace
Electronic Health Records
Surveys and Questionnaires
Toxicology
Publication Status
Published
Article Number
2726
Date Publish Online
2021-03-08