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"Measuring, monitoring and improving the customer experience: The development of a service quality measurement tool for wealth management organisations "
Author(s)
Weatherill, James
Type
Dissertation
Version
Imperial Users only
Date Issued
2010
Date Awarded
2010
URI
Format Extent
725745 bytes
Creator
Weatherill, James
Description Note
Distinction
Publisher Department
Imperial College Business School
Publisher Institution
Imperial College London
Qualification Level
Masters
Qualification Name
MBA
Course Name
MBA