Confronting the contested past: sensemaking and rhetorical history in the reconstruction of organizational identity
File(s)Confronting the Contested Past - accepted.pdf (691.47 KB)
Accepted version
Author(s)
Hampel, Christian
Dalpiaz, Elena
Type
Journal Article
Abstract
This study explores how organizations experience and respond to identity challenges that arise due to conflicting interpretations of their past. Drawing on a case study of a fintech venture, we offer a process model that illuminates the unfolding of “temporal identity complexity,” a sensemaking process that involves different members developing conflicting understandings of how the past undermines the organizational identity. Our model also reveals how leaders can restore members’ beliefs in the organizational identity through “temporal synergizing,” a sensegiving process that recombines conflicting interpretations of the past to support desired identity claims in the present and future. In contrast with prior research that emphasizes the need to construe a sense of identity continuity over time, we show how organizations can instead capitalize on perceived discontinuity in their past to reaffirm identity. We discuss this and other contributions to research on organizational identity, focusing on its threads on sensemaking and rhetorical history. This includes exploring the important role that temporality and emotions play in organizational identity reconstruction.
Date Issued
2023-12-01
Date Acceptance
2023-02-05
Citation
Academy of Management Journal, 2023, 66 (6)
ISSN
0001-4273
Publisher
Academy of Management
Journal / Book Title
Academy of Management Journal
Volume
66
Issue
6
Copyright Statement
Copyright © 2023 The Author(s). This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (https://creativecommons.org/licenses/by-nc-nd/4.0/). This document is the Accepted Manuscript version of a Published Work that appeared in final form in Academy of Management Journal https://doi.org/10.5465/amj.2020.1132
Identifier
https://journals.aom.org/doi/10.5465/amj.2020.1132
Publication Status
Published
Date Publish Online
2023-02-07